Privacy Policy
Your privacy is important to Mellow Path Field
Information We Collect
When you reach out to inquire about corporate floral arrangements or gift services, we gather information you choose to share. This covers your name, company name, email, phone, delivery addresses, and particular floral specifications. Payment details are also collected when you place orders, safely handled by our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Mellow Path Field respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and employ suitable technical and organizational safeguards to guard it. This involves secure storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable law, you may access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: around three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings using your browser options. Note that turning off certain cookies may impact site functionality. For full details about our cookies practices, see our Cookie Policy.
Third-Party Links
Our site might include links to third‑party sites or services. This privacy policy covers only Mellow Path Field and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third‑party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will modify the "Last Updated" timestamp at the top of this document.
We recommend reviewing this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Mellow Path Field Privacy Team
Flora Court, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0998
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.